Ready when the surveyor knocks.
Cut through the acronyms. Learn what CMS actually requires, why it matters at the bedside, and how to prepare your team — from HOPE tool timing to survey-day playbooks — without inventing rules or over-promising.
The full curriculum, in the open.
HOPE Tool — What & When
The Hospice Outcomes and Patient Evaluation tool: purpose, timing windows, and how to build it into visit workflow.
Learn moreHQRP & iQIES
Hospice Quality Reporting Program: what gets measured, how iQIES scores it, and how to read your CASPER reports.
CAHPS Hospice Survey
What family caregivers are asked, which scores drive the star rating, and how to move them.
Medicare Conditions of Participation
A working-tour of the CoPs every hospice team member should know cold.
Survey Readiness
The mock-survey routine, chart-audit habits, and staff coaching that makes an unannounced visit a non-event.
ADR & TPE Response
How to respond to Additional Documentation Requests and Targeted Probe & Educate audits without panicking.
Face-to-Face & Recertification
Timing, documentation, and why F2F narrative is the #1 audit trigger to get right.
Election Statements & Notices
NOE, election, addendum, and the discharge/revocation paperwork done properly.
QAPI in Practice
Quality Assessment & Performance Improvement — not a binder, an operating rhythm.
Educational content only. Not a substitute for your organization's policies, your medical director's clinical judgment, or current CMS guidance. See individual pages for author and reviewer bylines and last reviewed dates.
Create your free account.
Save your progress, earn achievements toward the Hospice Professional Passport, and get personalized next step learning.